From eighteen years of experience in fixed operations, including several years as a retail fixed ops director, Nick Shaffer is acutely aware of the importance of effective client acquisition strategy, client retention techniques, and streamlined recall management. In his seven years with TVI MarketPro3, Nick has leveraged his unique expertise to lead TVI’s West Region Team in helping countless service departments identify and strategically pursue sustainable, healthy business growth opportunities. An alumnus of Cal Poly San Luis Obispo, Nick enjoys mountain biking, cooking, and coaching youth football.