Gary Graves is the Co-founder of DealerCX, the automotive industry’s first AI-native platform built to unify the complete customer journey across sales and service — managing the customer relationship from awareness to loyalty. Gary previously co-founded TotalCX, sold to CallRevu in 2024, bringing a proven track record of building and scaling technology that delivers real results for dealers. With 20 years of experience building automotive technology, Gary is known for his experience-first vision and educational approach — believing that powerful technology should also be intuitive and enjoyable to use. He’s passionate about helping dealers not just adopt technology but truly understand how it transforms the customer journey and the relationships they build along the way.