April 27-29 | Scottsdale, AZ
In this episode, Brian Pasch is joined by Hunter Swift, VP of Marketing at BizzyCar, to explore how the company is reinventing fixed operations. From AI-powered texting to OEM-integrated recall scheduling and mobile service enablement, BizzyCar helps dealers capture lost customers and optimize every service opportunity. You’ll learn how the platform delivers high-impact results—like 30 to 50 new service appointments monthly—without adding to staff workload. Whether your goal is to boost retention, fill your service drive with high-value opportunities, or simplify mobile service, this episode unpacks how BizzyCar makes it happen through clever automation.
Created by a dealer, for dealers, BizzyCar targets automotive fixed operation needs with a convenient recall process for customers and service technicians. About 1 in 4 cars currently have an open recall, with 27 million vehicles in the past year being affected. Founded on the goal of helping dealerships manage their customers’ open recalls, BizzyCar has evolved into fueling retention through seamless mobile recall scheduling.
For years, dealers have been reaching out to customers about open recalls through a physical mailing process. However, this process can be costly, as dealers send mail out by the thousands only to have most ignored or returned due to address changes. In addition, customer frustrations arise when they receive recall information, visit the dealership, and find that the needed parts are not available. Due to FTC’s priority favoring customer safety, BizzyCar is able to reach out to customers through text without the need to opt in to messages. With a high open rate, this AI-powered texting process makes it easier for customers to schedule an appointment with their local dealership.
Reaching customers through text messages, in addition to a higher response rate, establishes accessible communication between customers and dealers. If a recall note is sent to a customer who no longer owns the affected vehicle, it’s found that they are likely to respond and let the dealer know about the change. Through this, dealerships can keep their customer data updated for more accurate and efficient processes. Integrations with every major DMS allow for greater use of data, including scanning for active recalls on vehicles that will be visiting the dealership for service soon. When these vehicles are identified, customers can be alerted before their visit, and preemptively prepare for their recall work to be done.
BizzyCar uses a convenient approach to serve both customer and dealership needs. For customers, this platform provides a seamless way to book their recall appointments. For dealerships, the platform allows for an increase in scheduled appointments, with the average dealer seeing about 30-50 extra appointments a month. Through the use of AI, this tool requires no involvement from the dealer itself beyond the actual services performed.
Many customers choose to delay their vehicle’s service due to the inconvenience of having to drive and take time out of their day for their appointments. More so, some may even book maintenance with outside technicians who are willing to perform vehicle services at their homes. With a mobile service fleet, dealerships can respond to online service requests and save customers the hassle of visiting their physical location. Built for mobile technicians, the BizzyCar Mobile Service Software brings the online tools needed for day-to-day operations. The software provides technicians with an overview of their assigned appointments, any available parts they have, in-app navigation to their locations, and more. The ‘Mobile Coordinator’ can keep track of all technicians as services are being performed, with customer notifications sent out when their services are completed.
Making recall scheduling as easy as possible is the foundation for an increase in responsiveness and, ultimately, booked appointments. BizzyCar strives to overcome major obstacles that prevent customers from accepting a recall appointment, including a lack of awareness and scheduling conflicts. These conflicts arise when customers are notified of recalls during their service, and while they have the option to get their recall service done the same day, they do not have enough time available in their schedule to do so. The Recall Scout product aids this challenge by reaching out to customers who have an upcoming service appointment scheduled to inform them of their vehicle’s recall in advance. This has led to a 50% increase in accepted appointments due to the customer’s ability to allot time for their services before their visit.
Modernize your dealer’s auto recall process with the BizzyCar software. Discover the available services on the BizzyCar website, or learn more by reaching out to hello@bizzycar.com. If you’re a dealer interested in bringing the latest automotive technology to your dealership, then be sure to check out BizzyCar and countless other industry leaders at DMSC 2025.
Join the most exciting automotive event of the year at DMSC 2025. Based in Scottsdale, Arizona, dealers can enjoy a weekend of workshops, panel discussions, and more, aimed at bringing the best modern advancements to your organization. It’s not too late! Book your tickets today, and join us at the Digital Marketing Strategies Conference this April 27-29!
Listen to the Brian Pasch Podcast to learn more about the innovative technologies revolutionizing the automotive space. Check out our Road to DMSC Podcasts, or tune in on your favorite podcast streaming platform today!
